People – Exploring the Potential

The previous article looked at idetifying The Satans of Talent – The Talent Blockers. This one looks to establish common attributes of the Talent Accelerators -The Gods of Talent in an organisation.

TALENT ACCELERATORS!

Talent Accelerators are those set of managers that contribute to fostering the organisation’s talent pipeline. They are assets to an organisation’s objective of developing a robust talent pipeline to create a sustainable competitive advantage. A Talent accelerator is adept at identifying talent and encouraging his subordinates to perform to the best of their abilities. A Talent Accelerator should be identified and commended for his performance and the practice should be cascaded to other business units as well. Certain attributes of a Talent Accelerator have been pointed out below:

Recruit and select high potentials even if they’re hard to handle

A talent accelerator is the manager who displays his intent of developing a high performance team by identifying high potential at the time of hiring in spite of being aware of the fact that there could be a need to manage high expectations of the employees. By doing so, he helps inducting hi-pots early into the organisation.

Coach for skills development & Mentor for career development

A Talent Accelerator believes in coaching and mentoring to improve the quality of his subordinates. He draws from his career and experiences to coach his subordinates for skills development and guides them with regards to the career decisions they should take to advance in their professional careers. All this, in spite of being aware of the fact that they would move on from his team for better prospects. He makes up for it by continuing this process to churn out successful professionals over time.

Give totally candid feedback on performance

Unlike Talent Blockers, the talent accelerators are candid in giving feedbacks to their subordinates even on issues that are sensitive and personal. By doing so, they not only earn the respect as straight talkers but also, result in their subordinates understanding the expectations from them clearly. On the flip side, they are open to accept critique on their actions from their subordinates.

Create stretch assignments

To develop the talent under them, the talent accelerators encourage them to take up stretch assignments to explore their potential. In doing so, they identify the talent that can be banked upon and once the talent is identified they expose the talented individuals to develop their leadership skills. This helps in creating a base of ‘ready now’ individuals to take up leadership roles in the event of talent crunches at the senior levels.

 Surrender their high performers for corporate challenges

Talent accelerators firmly believe that their subordinates belong to the organisation and not to them alone. This ideology helps them surrender their best talent to be deployed to the areas that most need their expertise. By doing so, not only do they aid the organisation’s strategic plans but also contribute to the personal development of their subordinates. They are firm believers of talent exchange process and do all in their capacity to contribute to the process.

Reference:

Talent Development, Jeffrey Gandz, Ph.D. Professor, Managing Director – Program Design, Richard Ivey School of Business, September 2006, Ivey Executive Development

Contrary to the positive connotation given to the clichéd “Well begun is half done” this article intends to generate curiosity to look at the other half as far as talent management is concerned. Organisations all over have been openly supportive of driving a performance based culture where the best are treated the best. Talent assessment activities are being carried out on a war footing at many an organisation, taking stock of talent issues if any and drawing out comprehensive plans to improve the pitfalls. Corporate world is caught in a frenzy to identify its top-class talent and quarantine the grey areas to ensure that priorities and privileges are set realistically. Half job well done. It is the other half that bothers.

If many have not guessed yet, it is the set of activities that succeed the assessment. All the reports generated, information gathered and plans drawn are not finding the light of day thanks to the absence of robust talent development strategies at the desired levels. Organisations finding gaps in competencies and performance are lacking in developing training programs that result in an effective plugging of these drawbacks. The importance of strategic talent development is overshadowed by the day-to-day activities in the organisation today. Companies are so engrossed in tying the loose ends up that no alignment of strategic training and development with the business requirements is ever attempted in an earnest manner. Any lack of competency is nullified by ushering in requisite talent from external sources. And at what cost!

There is a visible lack of drive and initiative in presenting a sound case for developing a strategic learning and development wing at organisations to ensure the prime-mover churns out talent to sustain a long term competitive advantage.  Barring firms like Deloitte PLC (featured in the Top 10 Training Hall of Fame, Business Source Corporate, February 2009) who seamlessly integrate training programs with individual’s job requirements, there are many firms who either do not see sense in spending to develop their workforce’s competencies or develop ‘one-size-fits-all’ plans that are unable to address specific competency gaps in individuals.

The problem stems from the lack of leadership in senior management positions that can drive this initiative. There is no idea buy-in when it comes to identifying training and development as a strategic concern. Training and development (T&D) always contributes to a lag effect and thus is inadvertently thrown to the backburners. Insufficient indicators in real time that can reaffirm the importance of T&D lead to this aspect of talent management ending up in mere lip talk than action. Top thinkers and management moguls have always voiced their support in favour of talent development & training programs as an effective tool to improve business performance. So much so that, IT majors like Infosys and Wipro have dedicated training centres with world class facilities to foster training and employee development in a comprehensive manner. These efforts have paid rich dividends in developing talent bench that is ready to take up challenging assignments thanks to the developed capabilities and more importantly the developed competencies to deliver value.

There is a compelling need for leaders in senior management to focus on not just assessing the talent but invest in developing the same inside out. This will take patience, spending and a long-term view in copious quantities. 

Economies crashing, bottom-lines dwindling, costs spinning out of control and employees being laid off…. Does it ring a bell?? I could very well be talking about your own company. And for the larger part of the corporate world this is not their worst nightmare, it is their darkest reality. The times are bad and they could get worse. Swine flu spreading over continents only symbolizes the grim scenario we are destined with. But don’t they say that you give your best when the worst arrives?? This is exactly what every organisation worth its salt needs to believe. If all get their acts together and drive at top speeds with conviction, we may very well get home safe before its complete dark!!

The best foot forward is to stop walking and look back on the path we’ve treaded and unlearn some things and adopt some others all the same. The moment beckons change… change in the way we approach managing talent in the organisation…change in the way we measure what we have and change in the way we go about accomplishing what we aspire to achieve. These times require us to improvise and develop our talents to outsmart our economy and our competitors alike. The word competitive advantage could not get more important now than ever. Every company needs to identify what it is best at and look at how it can strengthen the parts that need rework.

The key is to believe in the fundamentals and create value in every activity that is carried out in the battlefield. If its talent acquisition, the question companies need to ask is at what cost are we creating value through sourcing our talent from the market. Are we in dire need of external talent? Is the talent within not sufficient enough to achieve our targets? If it’s assessing quality of the existing talent, we need to ask ourselves if we have the right tools to measure and assess. Are we honest to ourselves and are we open to arrive at conclusions we may not be ready for? Are we willing to identify our best and put our support behind them to get us out of this rubble? Are we willing to take stock of the bloopers and recreate the sequences? If these questions are answered then the first step to a successful transformation is well underway.

The next phase of this transformation is to quantify the issues that plague us. We need to measure the extent of any activity in affecting the organisational success. There is no place to guesstimate and take actions based on unsure information. Organisational intelligence is of prime importance to make sure that the actions we take are based on quantifiable and credible information. Dashboards of senior managements need to be reworked to identify the right indicators and use the information in real-time to take bold decisions and pursue suggested changes with unflinching focus. Review mechanisms should be set up to take stock of situation on real-time basis and managements need to have the flexibility to rework their tactics without much delay. The old school of thought that believes that every step needs to be run and re-run before being deployed is about to undergo a change. The key is to have the right people have access to the right information to act fast and act incisively. There is no room for error and there is no room for delay. It is this living-on-the-edge situation that makes it even more important to have the right minds in the right places. We need to focus on our best minds to deliver the goods. First time Right (FTR) that worked wonders in manufacturing needs to be adopted as a practice in every activity pursued in the organisation.

Extensive and efficient use of technology is the key to enable the swift decision making and actions. Implementing technology solutions to take care of data capturing and collations leaves the interpretation and decision making to the talented minds. A robust technology framework ensures that the decisions are based on unmistakable data that is easily traceable. This allows the talent to create more value than grapple with reams of data and end a major part of their work-time in collating it. Benefits of technology are known to everyone. What’s important is to identify the right technology that suits the needs of the organisation and what you want the technology to achieve for you. For everything else, there’s talent and talent will lead to value that is sustainable and deliverable at the right moments.